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All enquiries: info@summittoppers.co.uk (7 days a week)
Order Online or call: 01664485013 (9am-8pm Mon-Fri & 10am-4pm Sat)
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Frequently Asked Questions (FAQ's)

Below are questions we get asked frequently. If you cannot find the answer to your question then please email us anytime of day, 7 days a week, on info@summittoppers.co.uk 

 

ABOUT THE MEMORY FOAM: 

IS THE FOAM UK MADE? 

Yes, all the foam we use is manufactured in the United Kingdom by the two biggest memory foam producers, Vita foam and Carpenters.  Foam made in the UK is important and this guarantees it will be safe, of a high standard and durable. Beware of cheap foreign imports. 

WHAT IS THE STANDARD LIFE FOR MEMORY FOAM? 

As we mainly use the 50kg density foam, it generally lasts longer than other cheaper and poorer quality products. We say that you should get a good 5-10 years usage out of the mattress but it all does depend on the usage and the body weight of the individual. We recommend you regularly rotate the mattress (head to toe), this will help give an even wear across the face of the mattress. Do not flip the mattress over as you will lose the memory foam support layer. With Toppers the life you get will depend on the condition of the mattress you are placing it on.

WHAT MEMORY FOAM DO YOU USE IN YOUR PRODUCTS? 

100% UK made Visco Elastic foam.

IS IT GOOD FOR MY BACK/BODY?

Research has shown that the memory foam mattresses can be good for backs, bones and general support of the body. Our high grade memory foam is designed to help with body pressure. A lot of users of memory foam mattresses have given us positive feedback on the health benefits achieved from using our quality memory foam mattresses and  memory foam toppers. Many have been recommended to use the product from professionals.

WHY DOES MY BRAND NEW MEMORY FOAM MATTRESS HAVE AN ODOUR?

This is very a common question; first thing to remember is not to worry. Due to the chemical composition of all foam based products, the process invariable means that some odour may be present, especially if the foam block has been freshly cut. The odour has been described as being similar to damp.  This will soon disappear, sometimes within a day or two after the mattress has been left to air. If you have any queries, please call us and talk to one of our representatives who will gladly explain any issues.

I WANTED TO KNOW IF YOUR TOPPERS ARE ALL MEMORY FOAM OR IS THERE ANOTHER MATERIAL IN THEM AS I WAS TOLD THAT NOT ALL MEMORY FOAM TOPPERS ARE 100% MEMORY FOAM 

All of our memory foam toppers are 100% memory foam, supplied by UK's biggest memory foam producer. The memory foam mentioned in the question is most likely a foreign make, we are aware of this problem and we can assure you that we do not deal in this type of memory foam.

WHEN MY MEMORY FOAM PILLOW AND OVERLAY ARRIVED THEY WERE QUITE HARD, WHY? 

One of the characteristics of  Visco elastic foam is its reaction to temperature.  Cold temperature makes the foam much firmer.  Once the foam is exposed to room temperature and your body heat the foam will become supple and supportive.  You should allow at least an hour at room temperature to allow the foam to soften before use.

CAN MEMORY FOAM BE DRY CLEANED OR MACHINE WASHED?

Do not machine wash or dry clean Visco elastic foam.  You can only spot wash the foam by hand and let it dry naturally on a flat surface.  Do not place into a dryer.

WHAT IF MY FOAM GETS WET?

Only spot wash if necessary then just let it dry naturally.

IS MEMORY FOAM HYGIENIC TO SLEEP ON? 

You will find that a memory foam mattress or topper is the most hygienic sleep product available as it is dust mite resistant and hypoallergenic, ideal if you are an allergy sufferer.

IS THE MEMORY FOAM RESISTANT TO DUST MITES?

Most beds and mattresses are great environments for dust mites. Memory foam is naturally resistant to dust mites and is naturally anti-microbial.

WILL I GET ‘BED BUGS’ IN MY MEMORY FOAM MATTRESS OR TOPPER?

Definitely not! The complex molecular structure of Memory Foam won't allow insects to breed or lay eggs within the product.

WHY IS THERE SUPPORT FOAM ON THE MEMORY FOAM MATTRESS?

Almost all the memory foam mattresses sold in the UK have a layer of support foam under the memory foam element. The support foam forms the base of the mattress and allows a firmer feel to the mattress and gives additional support to the back. Some of our mattresses also have a pocket sprung layer underneath the memory foam for those who want the comfort of memory foam but with the advantage of individual pocket springs as support.

CAN I TURN MY MATTRESS OR TOPPER OVER?

Do not flip the mattress over as you will lose the memory foam support, instead roate the mattress (head to toe) at regular intervals to help give an even wear across the face of the mattress and to help your mattress last for longer. You can turn a memory foam topper over.

CAN I GET FOAM CUT TO A SPECIFIC SIZE?

Possibly. We have cut to size for previous customers.When ever possible, we wil try and accommodate any special request so please email us on info@summittoppers.co.uk and we will help.


 

COVERS AND USING OTHER PRODUCTS WITH MEMORY FOAM:

WHAT IS A STANDARD COVER?

A polyester based material specially designed for memory foam. It is completely removable and washable.

WHAT IS A COOLMAX COVER?

A Coolmax cover is a branded cover made by DuPont. The Coolmax material is specially designed to keep the body cool throughout the night as it heps absorb the body's heat. Coolmax is a premium cover which is removable and washable. Summittoppers recommeds this cover.

DO THE COVERS STRETCH?

They do up to a certain extent but aren’t very elastic.

CAN I WASH THE COVERS?

Yes they are removable and washable at 40 degrees. We do not recommend you tumble dry the covers.

I LOVE MY ELECTRIC BLANKET; CAN I STILL USE IT WITH MEMORY FOAM? 

It is perfectly safe to continue using you electric blanket, if you wish. Memory Foam is temperature sensitive and softens from your body’s temperature, the heat from an electric blanket will soften it further. You may find that too much excess heat will not allow your mattress or topper to support you correctly. Use only for short periods of time prior to bedtime and never use one whilst in bed.

 

DELIVERY AND PACKAGING:

DO YOU DELIVER ABROAD? 
 

We do ship to most countries, in order to get an accurate quote please submit your full details on our international orders page or click to get to the international orders page.

MY MEMORY FOAM MATTRESS WAS VACUUM PACKED, WHY? 

All our memory foam mattresses and toppers are vacuum packed and rolled for easy transportation ensuring they are delivered to your door perfectly sealed in a clean and hygienic condition. Upon receipt fully unroll and leave on the bed for 5 - 6 hours before use. During this time your memory foam mattress will increase to its full and original size.

THE DELIVERED PACKAGE LOOKS A LOT SMALLER THAN WHAT I WAS EXPECTING?

It’s most likely that the mattress is vacuum packed for easy storage and transportation. It will be easier for you to move the vacuum packed package up the stairs than a full size mattress.

SPECIAL REQUESTS:

CAN I BUY THE TRAVEL TOPPER WITHOUT THE HOLDALL BAG AND THE PILLOW?

Yes. When ever possible, we wil try and accommodate any special request so please email us on info@summittoppers.co.uk and we will help.

CAN I GET FOAM CUT TO A SPECIFIC SIZE?

Possibly. We have cut to size for previous customers.When ever possible, we wil try and accommodate any special request so please email us on info@summittoppers.co.uk and we will help.


 

ABOUT SUMMITTOPPERS: 

WHAT IS SUMMITTOPPERS PHONE NUMBER / EMAIL?

Telephone: 01664485013    Email:  info@summittoppers.co.uk 

HOW LONG HAS SUMMITTOPPERS BEEN AROUND?

We started up the first website in 2005.

IS SUMMITTOPPERS UK BASED?

Yes, although we ship to several parts of the world.

DO YOU ACCEPT CHEQUES?

Yes we do although the products will not be shipped before we have cleared funds in our bank account. 

WHAT IS THE RETURNS ADDRESS?

If you do have to return a product for whatever reason we'll normally arrange a collection that is mutually convenient for you and the courier company please email us info@summittoppers.co.uk 


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